NTC 300 WEEK 5 Class Discussion Questions
Discussion Question: Troubleshooting Overview
You are part of a small IT service and support team. Your manager asks you to mentor a new person being
transferred onto the team. You are advised to begin your task with an overview of the six steps of cloud
troubleshooting methodology.
Write a short overview of the six steps, including an example of how they are implemented.
Post your explanation to the discussion area.
Respond to at least one of your peers. In your response, consider sharing your thoughts on how you may alter the use
of the methodology when troubleshooting different scenarios or issues (e.g., an issue related to a network, versus a
server, versus general access to an application).
Discussion Question: Troubleshooting in the Real World
You lead an IT team assigned to support users of cloud-based applications. You are concerned the team members do
not appreciate the importance of identifying and resolving issues affecting the security or performance of the
applications as quickly as possible. You decide to address this at the next team meeting.
Research recent security events of cloud-based systems.
Explain the event and its negative effects.
Describe how a thorough troubleshooting process could have reduced the negative effects of the event.
Post your response to the discussion area.
Respond to at least one of your peers. In your response, consider offering additional troubleshooting options, tools, or
other options you believe would have reduced the length or negative effects of the event.