1. Pacing in production processes refers to the fixed timing of the movement of items through the process.
2. One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.
3. Process analysis can help answer many important questions such as how many customers can a process handle per hour.
4. ISO 9000 is primarily concerned with environmental management.
5. TQM is an acronym meaning “total quality measurement.”
6. When we use a make-to-stock production process, we control our production based on a desired amount of finished goods inventory.
7. Which of the following is a dimension of design quality?
8. The dimension of design quality that concerns the sensory characteristics of the product is which of the following?
9. Productivity in a production process can be measured by the ratio of output to input.
10.An operational goal of total quality management is ensuring that the organization’s systems will never produce a defective product or service.
11. The Malcolm Baldrige Award selection process helps improve quality and productivity by which of the following means?
12. Which of the following are basic assumptions that justify an analysis of the costs of quality?
13. The term “conformance quality” refers to the relative level of performance of a product as compared to competing products. For instance, certain luxury sedans are said to be of “higher quality” than some low-priced sub-compact automobiles.
14. Efficiency of a production process is the ratio of the actual output of a process to some standard.
15.The International Organization for Standardization (ISO) is a specialized international agency recognized by affiliates in more than 160 countries.
16.A “process” is any part of an organization that takes inputs and transforms them into outputs that, hopefully, are of greater value to the organization than the original inputs.
17. Cause and effect diagram(choose the most inclusive answer.)
18.Which of the following are eligible companies to be considered for the Baldrige award?
19. Consider a three sequentially stepped process named as Process A, Process B and Process C. Input comes into Process A. Output form A goes into Process B. Output from B goes into Process C. Output of C is the final output. Suppose that it takes 2 minutes per unit in Process A, 3 minutes per unit in Process B and 1 minute per unit in Process C. What will be maximum steady state output from this system?
20.A quality guru named Joseph M. Juran defined quality as fitness for use.
21. Which of the following is the cost of quality classification for costs such as defects that pass through the system (e.g., customer warranty replacements, loss of customer or goodwill, handling complaints, and product repair)?
22. A flowchart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?
23.Run time is calculated by multiplying the number of units in a batch by the setup time.
24.An operational goal of total quality management is ensuring that the organization’s systems can consistently produce the product or service as it is designed.
25. The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following?
1.Design quality in products refers to the degree to which product or service design specifications are met.
2.Which of the following is the cost of quality classification for costs such as scrap, rework, or repair?
3.Cycle time is the ratio of the time that a resource is actually activated relative to the time that it is available for use.
4.While small business organizations can seek to achieve the Baldrige National Quality Award, hospitals cannot.
5.Process analysis can help answer many important questions such as how many customers can a process handle per hour.
6.Which of the following is a dimension of design quality?
7.Job design is defined as the function of specifying the work activities of an individual or group in an organizational setting.
8.Process analysis can help answer many important questions such as why change in a process is necessary.
9.A cost of quality classification is which of the following?
10.Little’s law says there is a long-term relationship among the inventory, throughput, and flow time of a production system in steady state.
11.A process that is in Six-Sigma control will produce no more than two defects out of every million units.
12.A quality guru named Joseph M. Juran defined quality as fitness for use.
13.TQM is an acronym meaning “total quality measurement.”
14.Design of experiments (DOE) refers to work done before production of early model prototypes of a new product.
15.Hybrid processes combine features of make-to-order and make-to-stock production processes.
16.Efficiency of a production process is the ratio of the actual output of a process to some standard.
17.Which of the following is an analytical tool used in Six-Sigma quality improvement programs?
18.It is generally believed that the correct cost for a well-run quality management program should be under 2.5 percent of sales.
19.Which of the following is not an analytical tool used in Six-Sigma quality improvement programs?
20.Failure mode and effect analysis is used in Six-Sigma projects. It involves which of the following?
21.The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?
22.A process flowchart uses which of the following symbols to represent flows of material or customers in a flow diagram?
23.A process flowchart uses which of the following symbols to represent tasks or operations in a flow diagram?
24.The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was part of that message?
25. Design of experiments is a statistical methodology often used in Six-Sigma projects. It aims to accomplish which of the following?
1.Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving) those specifications.
2.An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.
3.Consider a three sequentially stepped process named as Process A, Process B and Process C. Input comes into Process A. Output form A goes into Process B. Output from B goes into Process C. Output of C is the final output. Suppose that it takes 2 minutes per unit in Process A, 3 minutes per unit in Process B and 1 minute per unit in Process C. Suppose further that Process A receives input at the rate of 30 per hour. Which process will be experiencing starving?
4.A bottleneck occurs when a stage in a production process is starving.
5.Process analysis can help answer many important questions such as how many customers can a process handle per hou
6.An opportunity flow diagram as part of a Six-Sigma quality improvement process might be found in which DMAIC category?
7.Which of the following production process terms best describes the situation when activities in a stage of production must stop because there is no work?
8.A process flowchart uses which of the following symbols to represent a decision point in a flow diagram?
9.If you want to reduce process flow time, it has been suggested that you can perform activities in the process in parallel.
10.Which of the following are basic assumptions that justify an analysis of the costs of quality?
11.The term “conformance quality” refers to the relative level of performance of a product as compared to competing products. For instance, certain luxury sedans are said to be of “higher quality” than some low-priced sub-compact automobiles.
12.A quality guru named Joseph M. Juran is well known for his program structured around “14 points” for management.
13.Design of experiments (DOE) is sometimes referred to as multivariate testing.
14.The Malcolm Baldrige Award selection process helps improve quality and productivity by which of the following means?
15.The dimension of design quality that concerns the sensory characteristics of the product is which of the following?
16.Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories. Which of the following is one of those categories?
17.An operational goal of total quality management is ensuring that the organization’s systems will never produce a defective product or service.
18.To reduce process throughput time, you might try which of the following actions?
19.Which of the following are eligible companies to be considered for the Baldrige award?
20.An operational goal of total quality management is the careful design of the product or service.
21.Which of the following is the cost of quality classification for costs such as inspection, testing, and other tasks to ensure that the product or process is acceptable?
22.Which of the following are not eligible to be considered for the Baldrige Award?
23.All except one of the following is an analytical tool for six sigma.
24.Throughput rate of a production process is the amount of time a unit spends actually being worked on.
25.While business organizations can seek to achieve the Baldrige National Quality Award, universities cannot.
1.One tool used in total quality management is the run chart?
2.Utilization of a production process is the ratio of output to input?
3.ISO 14000 is primarily concerned with environmental management.
4.Which of the following is not an analytical tool used in Six-Sigma quality improvement programs?
5.Run time is calculated by multiplying the number of units in a batch by the setup time.
6.Design of experiments is a statistical methodology often used in Six-Sigma projects. It aims to accomplish which of the following?
7.Determine the cause-and-effect relationships between process variables and output.
1.Consider a business that can be run using a make-to-stock or make-to-order process. Further suppose that your demand is 10000 per monthand is spread out during the month. Capacity of both processes is 15000per month. Based only on this information, what would be the best choice?
2.Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving) those specifications.
3.Quality at the source” refers to the degree to which product or service design specifications are met.
4.In 1997, the Malcolm Baldrige National Quality Improvement Act established the U.S. annual award for total quality management.
5.A diamond is conventionally used in a process flowchart to represent a storage area or queue.
6.A process is part of an organization that takes __________, turns them into __________, and adds __________ while doing so.
7.You are in a line at the bank drive-through and 10 cars are in front of you. You estimate that the clerk is taking about five minutes per car to serve.